General FAQ (Frequently Asked Questions)

I lost my license key

Email support@tickquest.com with at least some of your user information (i.e. user id, email address used for the registration, hardware key id, etc.). Our support staff can then search our record to resolve your issue.

I forgot my customer area user id/password

Email support@tickquest.com with at least some of your user information (i.e. user id, email address used for the registration, hardware key id, etc.). Our support staff will reply quickly with your customer area id and password.

I forgot my support forum id/password

NeoTicker Forum has its own password recovery system. Click here and follow the instruction.

How to reactivate my NeoTicker Lease license?

If you still have the hardware key, it is a simple two step process. 1. Arrange payment thru Paypal or contact sales@tickquest.com if you wanted to pay directly with Visa or Master Card with us. 2. Send your hardware key id and/or other information to us for locating your record, we can then activate your license remotely.

If you have lost your hardware key, you need to sign up for a new lease here.

I am installing NeoTicker EOD onto a new computer

Contact support@tickquest.com with your email id used for the original registration for a new activation key.

I am installing NeoTicker onto a new computer

Read here for a checklist on moving your NeoTicker onto a new computer.

More FAQ can be found here.