Support

Trial Version Installation

Q) NeoTicker® EOD just quit after I launched the program in Windows 2000/XP? [Updated: March 11, 2002 ]
A) NeoTicker® EOD does not require running in special compatibility mode. Windows could turn that on automatically on all newly installed programs. To turn off compatibility mode, right-click on the desktop NeoTicker® shortcut, choose properties. If you see there is a compatibility tab or option, simply uncheck it, then press OK.

Q) My trial version has just expired and I need more time to evaluate. [Updated: June 3, 2003]
A) We do not provide extension to trial period. 

Chart

Q) How to increase the number of days of data to load? [Updated: July 11, 2001]
A) Press ESC to unselect everything.  Right click to popup and choose Days To Load.

Q) Why is there a major difference between exponential moving averages shown in NeoTicker® and other charting packages?
A) NeoTicker®'s implementation of the exponential moving average is written according to the original definition based on classic technical analysis texts.

When the previous generation of technical analysis programs introduced in the 80s and 90s, some programmers decided to create their own version of exponential moving average and then almost every program came after that copy their code from these implementations without questions why the indicator is implemented that way. The claims were that their version "react faster" and "more responsive", etc.

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