Trial Version Installation
Q) NeoTicker® just quit after I launched the
program in Windows 2000/XP? [Updated: March 11, 2002 ]
A) NeoTicker® does not require running
in special compatibility mode. Windows could turn that on automatically
on all newly installed programs. To
turn off compatibility mode, right-click on the desktop NeoTicker®
shortcut, choose properties. If you see there is a compatibility
tab or option, simply uncheck it, then press OK.
Q) My trial version has just expired and I need more time to evaluate.
[Updated: June 3, 2003]
A) We do not provide extension to trial period.
You are Using Internet Data Feed
Q) I can't connect to a Quote.com server. [Updated:
Oct 30, 2001]
A) There are several possibilities: no server may be available,
market may be too busy, a server may be dying and holding up NeoTicker®.
If you can start QCharts and the ping time is reasonable, you can
try to restore NeoTicker® by:
Q) I still have connection problem with Quote.com/QCharts,
myTrack. [Updated: May 26, 2004]
A) Check the user id and password by choosing Program>Server Setup
and press the Log in tab.
Q) Pattern scanner is not returning the correct
values. [Updated: May 26, 2004]
A) Quote.com does not return values immediately when a symbol is
request. The consequence is for scanning, the scanning result may
not be correct for the first few minutes. This is usually true for
non-real time critical fields such as previous close.
This problem is greatly reduced since NeoTicker®
2.3.
Q) I use Windows NT/2000, Quote.com takes a
long time to connect. [ Updated: Oct 30, 2001 ]
A) Check if you have administration privilege. Starting from version
2.3, NeoTicker® uses a new mechanism to check Quote.com server
status. The mechanism requires administrator privilege. If you do
not have administrator privilege, NeoTicker® will resort to
an alternative mechanism which is slower.
Q) The data is broken/missing. [Updated May
26, 2004]
A)This can be a data server problem and bad data is cached in NeoTicker®.
To fix the problem, press the F11 key on your keyboard.
Q) I use Interactive Brokers data with NeoTicker®,
the chart is not showing up [Updated: May 26, 2004]
A) Interactive Brokers is not an actual data feed, they do not provide
any historical data. You will see historical bars if you let NeoTicker®
runs for a while during trading hours.
Q) When I am tracking 1000 symbols in real-time,
NeoTicker® become very sluggish. [Updated: Jun 23, 2004]
A) It is likely the RAM in your machine is exhausted. To remedy
the problem go into Cache Manager> RAM Cache tab; click on the
option button, to bring up the RAM Cache Options window. Then at
the Smart Tool tab, select Disable to lower the RAM usage.
Q) I user IQFeed/DTN IQ, second chart does not
work. [May 26, 2005]
A) IQFeed/ DTN IQ does not provide tick data with correct second
time stamp. We recommend you use another data feed if you require
second chart.
General Operations
Q) How to copy group files and function windows?
[Updated May 26, 2004]
A) Group files and function window files are very similar to standard
document like Word document. To copy a function window send from
a friend to you through email can be done in two ways.
First, if you are running NeoTicker®, just
choose open of the specific function window. The open dialog will
be displayed. Now just drag the function window file into the dialog
file display area. The file will be copied. If you are not running
NeoTicker®, and you wish to do a direct copy, then you will
have to open the NeoTicker® directory. The NeoTicker® default
installation directory is c:\Program Files\TickQuest\NeoTicker3.
Once you opened the directory, you can drag and copy the function
window file into the directory window.
Also, you can copy groups by export them to
a package. From main window, choose Group>Export Package. Select
the groups you want to export. Press Open. Then choose a filename
for the package. The package is a single file that contains all
the selected groups and their windows. To import a package file,
choose Group>Import Package.
Time Chart Related
Q) How to increase the number of days of data
to load? [Updated: July 11, 2001]
A) Press ESC to unselect everything. Right click to popup and choose
Days To Load.
Q) I trade the index future (SP, ND, ES, NQ,
etc.). The chart is showing only data from 9:30 AM to 4:00 PM. [Updated:
November 10, 2001]
A) Press Esc to unselect everything. Right click to popup and choose
Chart Manager. Switch to Data Setting Tab. Change the Trading Time
to 9:30 AM - 4:15 PM.
Q) My chart is showing fewer bars than it is
suppose to. [Updated May 26, 2005]
A) Your time zone setting could be different from the default one
so all the bars have been shifted. There are two settings that affect
your setting.
First, under Program>Server Setup>Time Zone
tab, you can use either your PC time zone or the time zone of a
specific city for charting. If you are in the US west coast but
prefer using New York time when you trade, set the time zone to
New York city. Second, your chart has trading time settings. You
should set the trading time (using the time zone you've set above)
to cover the actual trading time. The setting is in chart manager,
under the Data Settings tab.
Q) Why is there a major difference between exponential
moving averages shown in NeoTicker® and other charting packages?
A) NeoTicker®'s implementation of the exponential moving average
is written according to the original definition based on classic
technical analysis texts.
When the previous generation of technical analysis
programs introduced in the 80s and 90s, some programmers decided
to create their own version of exponential moving average and then
almost every program came after that copy their code from these
implementations without questions why the indicator is implemented
that way. The claims were that their version "react faster"
and "more responsive", etc.
If you prefer that version of exponential moving
average, you can use the QC Exponential Moving Average.
Pattern Scanner Related
Q) I am using eSignal. It reported that I exceeded
my symbol limit while scanning. [Updated: May 26, 2004]
A) NeoTicker® requires about 20 to 30 symbols out of you symbol
limit per scanner to manager the scanning of massive amount of symbols.
If you do not leave enough room in the symbol usage then you will
encounter this problem.
For eSignal accounts with symbol limit of 100,
you should use up to 50-60 symbols only in order to use the scanner.
For eSignal accounts with symbol limit of 500,
you should use up to 430 - 440 symbols only, if you intend to use
the scanner.
To reset the symbol count on the eSignal Data
Manager, close all other programs connected to eSignal Data Manager,
then close eSignal Data Manager manually. NeoTicker® will then
automatically re-launch and reconnects to eSignal Data Manager.
Quote Window Related
Q) I see 0 for the following fields DnTick,
DnTick%, DnVol, DnVol%, NetTick, NetVol, TikRatio, TikTrin, UpTick,
Uptick%, UpVol, UpVol%, VolRatio. I use an Internet data feed. [Updated:
May 26, 2004]
A) These fields require construction of real-time look up table
to work. Turn on the real-time lookup table under Server Setup>Lookup
DB tab.
You should also consider using the faster accumulated
version of these fields instead: AccDnTick, AccDnTick%, AccDnVol,
AccDnVol%, AccNetTick, AccNetVol, AccTikRatio, AccTikTrin, AccUpTick,
AccUptick%, AccUpVol, AccUpVol%, AccVolRatio.
Abnormal behavior
Q) After a VBScript run time error, NeoTicker®
shows a compilation error at the top line of the script. When running
VBScript, NeoTicker® crash out during calculation on some scripts.
VBScript exit with run time error, NeoTicker® chart behave strangely
afterward. [Updated: July 15, 2004]
A) This means that you are using a older version of Microsoft scripting
engine. When you install .NET framework, it could revert your scripting
engine to an earlier less stable version.
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