Frequently Asked Questions include many common questions and their answers right here for your quick reference. If you cannot find a resolution to your issues, feel free to post your questions at the NeoTicker Forum or send us email at support@tickquest.com

(questions in alphabetical order)

Demo version has just expired and I need more time to evaluate

    We do not provide extension to trial period. Install the latest demo onto another computer is one way to try out the software for a longer period of time.

eSignal reported that I exceeded my symbol limit while scanning

    You may have used more symbols than you are allowed with your subscription. Check Program menu > System Log > Symbol Usage for a clue to where you have used up the symbols. Reduce the usage accordingly.

    Next, to reset the symbol count on the eSignal Data Manager, close all other programs connected to eSignal Data Manager, then close eSignal Data Manager manually. NeoTicker® will then automatically re-launch and reconnects to eSignal Data Manager.

How to copy group files and function windows?

    Group files and function window files are very similar to standard document like Word document. To copy a function window send from a friend to you through email can be done in two ways.

    First, if you are running NeoTicker®, just choose open of the specific function window. The open dialog will be displayed. Now just drag the function window file into the dialog file display area. The file will be copied. If you are not running NeoTicker®, and you wish to do a direct copy, then you will have to open the NeoTicker® directory. The NeoTicker® default installation directory is c:\Program Files\TickQuest\NeoTicker3. Once you opened the directory, you can drag and copy the function window file into the directory window.

    Also, you can copy groups by export them to a package. From main window, choose Group>Export Package. Select the groups you want to export. Press Open. Then choose a filename for the package. The package is a single file that contains all the selected groups and their windows. To import a package file, choose Group>Import Package.

I trade forex (currencies). The chart is showing only data from 9:30 AM to 4:00 PM

    Press Esc to unselect everything. Right click to popup and choose Chart Manager. Switch to Data Setting Tab. Change the timeframe to the pre-defined Forex timeframe.

I trade the index future (SP, ND, ES, NQ, etc.). The chart is showing only data from 9:30 AM to 4:00 PM

    Press Esc to unselect everything. Right click to popup and choose Chart Manager. Switch to Data Setting Tab. Change the Trading Time to 9:30 AM – 4:15 PM. You can also customize the setting. e.g. to show trading activities 7/24

Quote Window – fields like DnTick, DnTick%, NetTick, NetVol, etc. are reporting 0

    These fields require construction of real-time look up table to work. Turn on the real-time lookup table under Server Setup>Lookup DB tab.

    Be reminded that enabling RT Lookup you are telling NeoTicker to download the tick data for all the streaming symbols in order to compute the accurate values for those fields. It can be a time consuming and high CPU load process.

    You should consider using the faster accumulated version of these fields instead: AccDnTick, AccDnTick%, AccDnVol, AccDnVol%, AccNetTick, AccNetVol, AccTikRatio, AccTikTrin, AccUpTick, AccUptick%, AccUpVol, AccUpVol%, AccVolRatio.

Scan Workshop – Can I use it in real-time?

    Yes. For ultra fast performance, however, you may want to use the quote windows formula columns or the pattern scanners.

Scan Workshop – do I need a data service to use it?

    For end of day data scanning, you do not need to use a data service. Scan Workshop can scan with free historical data available on the Internet. However, you can optionally scan with a data service like Quote Plus, TC2005, etc.

Time Chart – How to increase the number of days of data to load?

    Press ESC to unselect everything. Right click to show popup menu. Choose Days To Load.

Time Chart – some part of the chart is missing

    First, many instruments do not trade 7/24. Thus if you are showing a chart that covers beyond the time that these symbols are trading, you expect gaps in the chart.

    Second, you may not have the complete historical data on hand and that your data vendor for some reason did not deliver the data to NeoTicker on the first request. If that is the case, select the chart, then point your cursor at the blank area and press the key F11. NeoTicker will try to obtain the data again from your data service for the missing data automatically.

When I am tracking 1000 symbols in real-time, NeoTicker® become very sluggish

    When you track that many symbols, it is likely you are doing scanning, and/or real-time breadth analytics. Thus, you can exhaust the available RAM in your computer easily.

    Check the Task Manager to see if your computer is running low on RAM. If so then consider adding RAM to your computer may help.

    If you find that your computer is consistently using 100% CPU, then you may need a faster CPU with multiple cores to improve the overall performance.

    A possible cause of this problem can be a mistake in your NeoTicker settings. Check the Cache Manager> RAM Cache tab; click on the option button to bring up the RAM Cache Options window. Under the Smart Tool tab, if it is set to auto, change that to Disable to lower the spike in RAM usage.

Why is there a major difference between exponential moving averages shown in NeoTicker® and other charting packages?

    Workaround – You can use the QC Exponential Moving Average.

    Reason – NeoTicker®’s implementation of the exponential moving average is written according to the correct definition from mathematic texts, as well as classic technical analysis texts.

    When the previous generation of technical analysis programs introduced in the 80s and 90s, some programmers decided to create their own version of exponential moving average and then almost every program came after that copy their code from these implementations without questions why the indicator is implemented that way. The claims were that their version “react faster” and “more responsive”, etc.