Archive for Support

Oct
10

Manuals

Posted by: Lawrence Chan | Comments Comments Off

Adobe’s Acrobat Reader is required to print the manuals. Acrobat Reader is a free program available here.

NeoTicker® Printable Manual (PDF 30M)

NeoTicker® EOD Printable Manual (PDF 17.8M)

Scan Workshop Printable Manual (PDF 1.09M)

Categories : Support
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Oct
10

Latest Releases

Posted by: Lawrence Chan | Comments Comments Off

If you encountered download problems, we recommend using a downloading tool such as Free Download Manager.

How to verify downloads

       

License type

Version

Download

Checksum

Permanent

Latest ( 4.20
build 57 )

Download MD5

Permanent

Stable ( 4.20
build 56 )

Download MD5

Lease

Latest ( 4.20
build 57 )

Download MD5

Lease

Stable ( 4.20
build 56 )

Download MD5

Grid Optimizer

Latest ( 1.00
build 24 )

Download

NA

EOD

Official Release ( 4.20
build 7 )

Download MD5

I lost my license key
I forgot my customer area user id/password
I forgot support forum id/password

Categories : Support
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Oct
10

Learning Center

Posted by: Lawrence Chan | Comments Comments Off

Video Tutorials
Online Tutorials
NeoTicker® FAQ
NeoTicker® EOD FAQ
Scan Workshop FAQ

Categories : Support
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Oct
10

Getting Help

Posted by: Lawrence Chan | Comments Comments Off

We provide free online support for our products. Support covers installation related issues and basic usage questions.

Our support hours are weekdays from 10am to 5pm Eastern Time. Questions are usually answered promptly within one business day.

Support forum is handled by our support staffs and sometimes our regular users will also contribute.

NeoTicker® Forum – Quickest way to resolve an issue
support@tickquest.com – For matters you prefer to resolve in private
Phone support for paying customers 416-777-9196
(callback only)

For sales questions, please call our sales line at 416-777-9119 or email sales@tickquest.com

Categories : Support
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